Tranzfar is committed to delivering an efficient and prompt service. We aim to provide professional, courteous, helpful, and informative advice in response to every approach made by our clients. We are committed to providing high-quality services to all our customers. When something goes wrong, we need you to tell us about it.


Call our Customer Service team on the contact numbers from our website. Please call the number that applies to your country of residence. Please provide us your complaint in writing to help us efficiently resolve your complaint. Email our Customer Service team at [email protected] .


All complaints received will be treated thoroughly and politely. No complaint will be trivialized in any form or manner. Our aim is to respond to complaints received within 24hrs and close out the issue before or by 20 working days from the date of receipt. If for any reason we are unable to close out the issue within the stipulated time frame, we will advise and keep you posted on developments as they unfold.

United Kingdom:

If you are still not satisfied, you can then contact the Financial Ombudsman Service, about your complaint eight weeks after you made your complaint to us (or sooner if you have received our final response to your complaint

Online: ,

Email: [email protected] ,

Mail: The Financial Ombudsman Service Exchange Tower, London, E14 9SR


Where the complaint is unresolved for 90 days after notifying us, you can escalate the complaint to the External Complaints Body. or

Financial Consumer Agency of Canada

Call: 1-866-461-FCAC (3222)

Financial Consumer Agency of Canada

427 Laurier Avenue West, 6th FloorOttawa ON K1R 1B9

New Zealand:

We can refer your complaints to the (FSCL) Financial Service Complaints Ltd or where we are unable to resolve your complaint after 40 working days of contacting us, you may complain to the FSCL:


Call: 0800 347 257,

Email: [email protected]

Mail: FSCL, PO Box 5967, Wellington 6140.